Mark and I had known Kay Ellen as a friend and neighbor for several years prior to engaging her to help us with the sale of our home. We had originally used an agent recommended through work connections that had not worked out and had wasted several months of time during the process. What a mistake!! Once we engaged Kay Ellen, she helped us navigate a series of small cosmetic changes that she felt would improve the sale process and value of our home and literally came over on a Saturday morning to help us review the flow of furnishings etc – she was insistent that we show the home in its best light for the sale process. Her efforts and dedication to help us through the process resulted in the successful sale of the home. After looking at numerous houses on the buy side, we decided to pursue a home that needed major renovations. Mark and I had an idea of a potential contractor, but Kay Ellen helped us look at contractor options, and in the end, we selected her referral after seeing much of his work. We could not be more pleased with the result. Upon that selection, we realized the work would take at least 6 month and Kay Ellen helped us secure a wonderful home rental in a nearby neighborhood that worked perfectly for our family and children. Sell, buy, rent….I think we covered the entire gamut of the process! Kay Ellen was professional through out the process and strikes a perfect balance of friend, advisor, but most critical, real estate professional with flawless execution. We look forward to working with her again when we get ready for the next project! ~ Ann M.
Kay Ellen Pollack is an extraordinary real estate professional. She was completely dedicated to our needs as buyers being our advocates every step of the way. Kay Ellen’s diligence and keen eye for detail made our buying experience seamless–a true class act. ~ Stephanie F.
I absolutely love my new home and I have Kay Ellen Pollack to thank for it. I needed to move to Dallas for a new job and had never spent any time in the Dallas area. I was nervous about moving to a new city by myself and Kay Ellen didn’t just help me find the perfect home but she also made the process fun and made me feel so welcome in a new city. I had very specific criteria for what I was looking for in a rental property in terms of location, price range, noise level, etc. This made it difficult to find the perfect home but Kay Ellen was relentless in making sure we found it. She has gone above and beyond what I could have imagined a realtor would do. When we found the rental that was perfect there was already 4 other applications submitted for the same property. Kay Ellen not only walked me through the entire application process but she also kept in close contact with the property management company and ensured that our application was processed properly and timely. Even after our application was accepted, Kay Ellen remained in close contact with me, negotiated the lease terms, and served as my representative in all communications with the property management company. Kay Ellen’s background in law as an attorney gave me the confidence in knowing that if there were any questions regarding the contract details, she would ensure that I was legally protected as a tennant. Thanks to Kay Ellen the entire process of finding my new home was completely worry free. I felt like I had an ally in the entire process starting from the initial search all the way through my move in and beyond. After moving in to my new home 3 weeks ago Kay Ellen still checks in with me regularly to ensure that everything is going well. Aside from being an outstanding realtor, Kay Ellen is a truly caring, wonderful individual. I can’t say enough positive things about her and would enthusiastically recommend her to all my family and friends. ~ Jen S.
Kay Ellen did a terrific job helping my son and I find and purchase our new home. We had lots of specific requests and were very picky, but Kay Ellen persevered until she located exactly the right property. Once identified, she then went to work making sure that we got a great purchase price, with all of the nuances covered. Kay Ellen knows her business – highly recommended!! ~ Kelby H.
Kay Ellen took unbelievable care of us. Her attention to detail, and comprehensive knowledge of the entire process made our transaction seamless and enjoyable! Her hard work and dedication not only helped us sell our house in record time, but found us a new home that we love. ~ Michael W.